# Keyboard shortcuts (/docs/agent/keyboard-shortcuts)

The inbox is built to be worked from the keyboard. Learn a handful of these and you can triage, respond, and resolve conversations without reaching for the mouse.

## At a glance [#at-a-glance]

| | |
| --- | --- |
| Navigation shortcuts (move between conversations, next conversation) | ✅ |
| Action shortcuts (assign, status, queue, tags, reply) | ✅ |
| Command palette (`Ctrl+K`) | ✅ |
| Global search (`Ctrl+/`) | ✅ |
| Saved responses and comments from the keyboard | ✅ |

## Navigation [#navigation]

| Action | Shortcut |
| --- | --- |
| Previous conversation | `J` |
| Next conversation | `K` |
| Previous conversation (alternate) | `Shift+↑` |
| Next conversation (alternate) | `Shift+↓` |
| Open command palette (actions, navigation) | `Ctrl+K` |
| Open search (conversations, users) | `Ctrl+/` |
| Close modal or dialog | `Esc` |

## Actions [#actions]

| Action | Shortcut |
| --- | --- |
| Assign to user | `A` |
| Change status | `S` |
| Edit queue | `Q` |
| Add or edit tags | `T` |
| Focus message input | `R` |
| Get next conversation from queue (auto-assign) | `N` |
| Open saved responses | `V` |
| Leave a comment | `C` |
| Force reply mode (works even while typing) | `Ctrl+Shift+R` |
| Force comment mode (works even while typing) | `Ctrl+Shift+C` |
| Set due date | `Shift+D` |
| Snooze action | `Shift+S` |
| Open workflow execution menu | `M` |


## Related [#related]

<Cards>
  <Card href="/docs/agent/the-inbox" title="The inbox" />
  <Card href="/docs/agent/managing-a-conversation" title="Managing a conversation" />
  <Card href="/docs/agent/responding" title="Responding to customers" />
</Cards>