# Dashboards & Analysis (/docs/analyze)

Dashboards & Analysis is where Sift turns the conversations, actions, and people flowing through your organization into something you can read, question, and act on. It brings together **Analytics** for understanding what customers are talking about and how your team is responding, and **People** for knowing who is behind those conversations.

## At a glance [#at-a-glance]

| | |
| --- | --- |
| AI Analytics: topics, themes, sentiment, relevancy, moderation | ✅ |
| Team metrics: workload, response times, SLA, CSAT, review quality | ✅ |
| Build your own reports with Custom Dashboards | ✅ |
| People: most valuable, at-risk, and rising users, plus user tags | ✅ |

## What's in here [#whats-in-here]

<Cards>
  <Card href="/docs/analyze/analytics/analytics-overview" title="Analytics Overview">The central reporting workspace: AI Analytics, Actions & Support, Agents, and Custom.</Card>
  <Card href="/docs/analyze/analytics/ai-analytics" title="AI Analytics">Topics, themes, sentiment, relevancy, and moderation extracted from every conversation.</Card>
  <Card href="/docs/analyze/people/overview" title="People Overview">The command center for your community: trends, headline KPIs, and triage lists.</Card>
  <Card href="/docs/analyze/people/user-tags" title="User tags">AI-applied and manual tags that describe the people in your community.</Card>
</Cards>

## Who uses this [#who-uses-this]

Managers and analysts live here. They watch the trends, check team performance, and build reports for leadership. Trust-and-safety and community teams use user tags and Moderation to track risk and spam across the audience.

## Related [#related]

<Cards>
  <Card href="/docs/search" title="Search">Find any conversation or user across every connected platform.</Card>
  <Card href="/docs/agent" title="Agent">Where the conversations that Analytics reports on get handled.</Card>
  <Card href="/docs/automate" title="Automate">Turn search results into queues and workflows.</Card>
</Cards>