# Custom Dashboards (/docs/analyze/analytics/custom-dashboards)

Custom Dashboards (marked **Preview** in the product) let you build your own reports with the dimensions and metrics that matter most to your team. Start from a template, describe what you want and let AI build it, or build from scratch, then arrange, resize, and theme your widgets to create the view you need.

## At a glance [#at-a-glance]

| | |
| --- | --- |
| Build reports from your own dimensions and metrics | ✅ |
| 11 starting templates plus Blank Canvas, or describe it with AI | ✅ |
| Widgets combine a dimension, a metric, and a visualization | ✅ |
| Table, chart, or KPI card visualizations | ✅ |
| Arrange, resize, and theme widgets | ✅ |
| Keep private, share as viewer or editor, or duplicate | ✅ |

## What you're looking at [#what-youre-looking-at]

The main page shows all your saved dashboards as cards, each displaying the name, description, widget count, and last-updated date. Hover over any card to edit, share, or delete it. This is your library of reports: anything the built-in Analytics sections don't answer lives here, built once and reused.

{/* screenshot */}
<figure>
  <img src="/assets/screenshots/analyze/custom-dashboards.png" alt="The Custom Dashboards library showing saved dashboards as cards with name, description, and widget count" />
  <figcaption>Custom Dashboards: your library of saved reports, each built once and reused.</figcaption>
</figure>

## Creating a new dashboard [#creating-a-new-dashboard]

Click **New Dashboard** to get started. You'll choose a starting template and give the dashboard a name, or describe the dashboard you want in a free-text box and let AI generate a starting point. Templates include:

- **Blank Canvas**: Start from scratch with an empty dashboard.
- **Support Overview**, **Team Performance**, **Channel Analysis**, **Topics & Sentiment**, **Queue Flow & Routing**, **Team Lifecycle Activity**, **Automation & AI Quality**, **Automation & AI**, and **Executive Summary** - each pre-configured for that use case.

A live preview pane in the creation modal shows what the template looks like before you commit. Each widget combines a dimension (channel, agent, time period, tag, and more), a metric (action volume, response time, CSAT, SLA compliance), and a visualization (table, chart, or KPI card).

## Sharing [#sharing]

Dashboards can be kept private, shared with teammates as viewers or editors, or duplicated as a starting point for a new report. Share as a viewer when you want someone to read a report without changing it; share as an editor when you're building it together.


## Related [#related]

<Cards>
  <Card href="/docs/analyze/analytics/analytics-overview" title="Analytics Overview">The built-in dashboards to check before building your own.</Card>
  <Card href="/docs/analyze/analytics/actions-and-support" title="Actions & Support">The action and SLA metrics you can pull into a custom report.</Card>
</Cards>