# Configure (/docs/configure)

Configure is the admin layer of Sift: organization settings, user and role management, queues, tags, workflows, and all the controls that shape how conversations are routed and handled.

## At a glance [#at-a-glance]

| | |
| --- | --- |
| Manage org identity and members | ✅ |
| Role-based access control | ✅ |
| Queue setup and routing | ✅ |
| Tag management | ✅ |
| Custom statuses and fields | ✅ |
| Saved responses and automation | ✅ |
| Moderation and blocked users | ✅ |
| CSAT and feedback | ✅ |

## What's in here [#whats-in-here]

<Cards>
  <Card href="/docs/configure/organization" title="Organization" />
  <Card href="/docs/configure/ai" title="AI" />
  <Card href="/docs/configure/automation" title="Automation" />
  <Card href="/docs/configure/content-management" title="Content Management" />
  <Card href="/docs/configure/account-and-help" title="Account & Help" />
</Cards>

## Find a setting [#find-a-setting]

Use the same groups as **Settings** in the app:

| If you need to manage... | Open |
| --- | --- |
| Users, roles, integrations, audit history, org preferences, or API access | [Organization](/docs/configure/organization) |
| Business context, voice and reply rules, knowledge, triage, or MCP | [AI](/docs/configure/ai) |
| Queues, workflows, macros, statuses, action management, or CSAT | [Automation](/docs/configure/automation) |
| Tags, channels, custom fields, rubrics, moderation, forms, or blocked users | [Content Management](/docs/configure/content-management) |
| Your account, notifications, preferences, or Help & Docs | [Account & Help](/docs/configure/account-and-help) |

## Who uses this [#who-uses-this]

Admins. Agents and managers read and act on conversations - admins configure the rules, routing, and access controls that govern how everything works.

## Related [#related]

<Cards>
  <Card href="/docs/integrations" title="Integrations" />
  <Card href="/docs/manage" title="Manage" />
</Cards>