# Monitor (/docs/manage/monitor)

The Monitor tab is the team-performance view: how your social care team is doing, both as a whole and agent by agent. It answers "are we keeping up, and where is the pressure?" at a glance.

## At a glance [#at-a-glance]

| | |
| --- | --- |
| Agents online metric | ✅ |
| New cases today metric | ✅ |
| First-response time metric | ✅ |
| SLA performance metric | ✅ |
| Workload broken down per queue | ✅ |
| Drill into a queue to see its conversations | ✅ |
| Drill into an individual agent to see their conversations | ✅ |

## What you're looking at [#what-youre-looking-at]

A **Live Operations** section (with a live-refresh "updated Xs ago" indicator) shows four metric cards: **Agents Online**, **New Cases Today**, **First Response Time**, and **SLA Performance**. Below, the view breaks down by queue (Queue Health) and by agent (Agent Performance) so you can see what the day's workload looks like across the operation.

<figure>
  <img src="/assets/screenshots/manage/monitor.png" alt="The Monitor tab with SLA, first-response, and conversation-load metric cards above a per-queue breakdown" />
  <figcaption>The Monitor tab: team metrics up top, the day's conversation load broken down by queue.</figcaption>
</figure>

## Digging in [#digging-in]

Click a **queue** or an **individual agent** to see the conversations assigned to them. This is how you go from "the Billing queue is behind" to seeing exactly which conversations are stacking up and who's working them - useful for rebalancing load or spotting an agent who needs help.


## Related [#related]

<Cards>
  <Card href="/docs/manage/content" title="Content (live activity)" />
  <Card href="/docs/manage/actions" title="Actions" />
  <Card href="/docs/analyze/analytics/agents" title="Agent analytics" />
</Cards>