# Review (/docs/manage/review)
The Review tab is quality control before anything reaches the customer. Managers and admins approve or reject agent messages and status changes - so outgoing replies and conversation changes get a second set of eyes when your team needs that guardrail.
## At a glance [#at-a-glance]
| | |
| --- | --- |
| Approve or reject agent messages before they send | ✅ |
| Review status changes too, not just messages | ✅ |
| Pending / Approved / Rejected tabs with live counts | ✅ |
| Edit message text before approving | ✅ |
| Choose which account to send from | ✅ |
| Remove individual messages from a batch | ✅ |
| Rejection feedback (required) sent to the agent | ✅ |
| Filter by queue; sort by time or requester | ✅ |
## What you're looking at [#what-youre-looking-at]
Three metric cards across the top show **Pending Reviews**, **Approved Today**, and **Rejected Today**, each with a last-hour count. Three tabs switch between **Pending**, **Approved**, and **Rejected** views.
The table lists each review with the action title, platform, queue, **review type** (Message or Status Change), who requested it, and when. On the Pending tab, every row has **Approve** and **Reject** buttons.
The Review tab: metric cards on top, with Approve and Reject on each pending row.
## Approving and rejecting [#approving-and-rejecting]
- **Approve** executes the action - sends the message or applies the status change.
- **Reject** blocks it and sends feedback to the agent explaining why. Rejections **require** written feedback, so the agent always knows what to fix.
Before approving a message, a reviewer can **edit the text**, **choose which account to send from**, or **remove individual messages** in the batch. Review isn't just a yes/no gate - you can correct in place.
## Finding and sorting [#finding-and-sorting]
Filter by queue, or sort by time or requester name. Click any row to open the full action details in the preview panel.
## Related [#related]
