# AI Responses (/docs/sift-ai/ai-responses)

When an agent opens a conversation, Sift can draft a reply on their behalf - pulling from your knowledge base, the thread history, and your [Voice & Tone](/docs/sift-ai/ai-studio/voice-and-tone) settings to produce a relevant starting point.

The agent always reviews and edits the draft before sending. Sift never sends a reply automatically.

## At a glance [#at-a-glance]

| | |
| --- | --- |
| One-click AI draft inside any open conversation | ✅ |
| Drafts pull from knowledge base contexts, thread history, and brand voice | ✅ |
| Multiple contexts per product, language, or support tier | ✅ |
| Default context selection per queue or channel | ❌ one org-wide context selection today |
| Agent reviews and edits before sending | ✅ |
| Sends automatically without review | ❌ use an Auto-reply Bot |

## How it works [#how-it-works]

- Click the AI response button inside any open conversation to generate a draft
- Sift searches your configured knowledge base contexts to find relevant information
- The draft appears in the reply composer, ready to edit or send as-is
- Each context can include help articles, macros, product docs, or any text your team has uploaded

## Configuration [#configuration]

AI Responses are organized around _contexts_ - named collections of source material that Sift searches when generating a reply. You can create multiple contexts for different products, languages, or support tiers.

The **Context Management** tab lets you create and edit contexts, upload documents, and review what's indexed. The **AI Response Context** tab has a single org-wide **Current Context Selection** - whichever context you pick there is what every draft in the org pulls from; there's no separate selection per queue or channel today.

## Setting it up [#setting-it-up]

Go to **Settings → AI → Business Context** to manage your contexts and configure selection logic.


## Related [#related]

<Cards>
  <Card href="/docs/sift-ai/knowledge-base" title="Knowledge Base">The contexts AI Responses draws from.</Card>
  <Card href="/docs/sift-ai/ai-studio/voice-and-tone" title="Voice & Tone">Teach Sift how your brand sounds before it drafts a reply.</Card>
  <Card href="/docs/sift-ai/ai-filtering" title="AI Filtering">Keep only the conversations worth drafting for.</Card>
</Cards>