Actions
The Actions tab is where a manager sees and manages conversations across the entire platform - every queue, every status, in one filterable table. It's the cross-queue counterpart to an agent's single-queue inbox.
At a glance
| Every conversation across every queue in one table | ✅ |
| Filter by time frame, status, source platform, and queue | ✅ |
| Open a conversation with full agent functionality (reply, status, reassign) | ✅ |
| Bulk assign conversations to a queue | ✅ |
| Bulk close conversations | ✅ |
| Bulk mark conversations cancelled | ✅ |
What you're looking at
A table of conversations with a filter bar across the top. Filter by time frame, status, source platform, and queue to narrow to exactly the set you care about - for example, "everything still open on Instagram in the Billing queue this week."
Selecting a conversation opens its details with the same functionality as the agent inbox: read the conversation, reply, change status, reassign.
Bulk management
Select one conversation - or many - and a set of bulk options appears. Across a selection you can:
- Assign the conversations to a particular queue
- Close them
- Mark them cancelled
This is how a manager clears a backlog, re-routes a misdirected batch, or closes out a wave of spam in a few clicks instead of one conversation at a time.