Sift Docs
Documentation for Sift - agentic AI for social and community teams
Sift is agentic AI for social and community teams. AI agents read every DM, mention, review, and forum post across your connected platforms, score what needs attention, draft replies in your brand's voice, and route the right conversations to the right people. Your team focuses on what genuinely needs a human touch. Sift handles the rest.
At a glance
| 20+ integrations: X, Instagram, Facebook, WhatsApp, Discord, Slack, YouTube, and more | ✅ |
| AI agents triage every incoming message automatically | ✅ |
| One inbox for every channel, no tab-switching | ✅ |
| AI-drafted replies grounded in your knowledge base | ✅ |
| Search, analytics, and plain-language reporting across your data | ✅ |
| Automate routing, saved responses, and triggered actions | ✅ |
What Sift does
When a message arrives, an AI agent reads it, scores it for actionability, generates a title and summary, applies tags, and queues it for your team. By the time a team member opens a conversation, the triage is already done.
When your team replies, Sift can draft a response based on the full conversation and your knowledge base. They review, edit if needed, and send. The reply goes back to the original platform automatically - the customer never knows you switched tools.
Conversations below your actionability threshold get handled automatically so they never reach your queue.
What your team does
Your team works the conversations that genuinely need a human: complex questions, unhappy customers, high-value community members, and anything the AI flags for review. Managers get a real-time view of the operation and set the rules that govern routing, escalation, and automation.