👋Introduction

Co-Pilot for Modern Community and Customer Success Teams

What's Sift?

Sift is an AI Native product to operate and get more value from communities, chat, and social networks across Discord, Slack, Github, and more. Over the last few years, we've seen everyone transform and start engaging with their customers directly over these new platforms. They are used everywhere and used for so many things - from a product to a developer api to gaming to professional networking and more.

But, managing customers and communities on these products are not easy. You miss questions, key discussions, and more that your team needs to act on and understand. That's where Sift comes in.

In real-time, we tell you where you need to take action, detected by AI, summarized, with status all being powered by AI.

Try it today by scheduling a demo

What does it include?

We've been working closely with large communities to build the perfect sidekick for your community initiatives. Every community and customer success team wants to keep people happy, make them successful, and grow their usage over time. To make that happen, Sift gives you everything from:

Take Action on Your Community. Track when people ask a question, need help or need someone on your team to take action. No matter where it happens. Respond directly from our dashboard or from Slack, where your team prefers to act.
Discovery Page: Turn everything you've answered or useful discussions in your community into beautiful structured forum posts that easy for people to find on Google, promote SEO, and make it easier for people to learn more about your product.
Modern Customer Operations: As teams do more in Discord and Slack, Sift gives you all the tools to make that transportation truly happen. We'll help you track
AI Insights and Analytics: All of this is powered by AI underneath - Classifications, Personas, Topics, Happiness and more powered are auto-detected from conversations. Sift uses LLMs to deeply understand your community in ways that weren't possible before. That's how we decide what things need action, with help from your team.
SiftGPT: Add a Q&A Bot in your community to easily answer questions that come up often in your Discord. These can be trained from your FAQs, Docs, or any other materials you have for the Bot.

How do I try it?

NextQuickstart

Last updated 3 months ago

What's Sift?

But, managing customers and communities on these products are not easy. You miss questions, key discussions, and more that your team needs to act on and understand. That's where Sift comes in.

In real-time, we tell you where you need to take action, detected by AI, summarized, with status all being powered by AI.

What does it include?

Take Action on Your Community. Track when people ask a question, need help or need someone on your team to take action. No matter where it happens. Respond directly from our dashboard or from Slack, where your team prefers to act.

Discovery Page: Turn everything you've answered or useful discussions in your community into beautiful structured forum posts that easy for people to find on Google, promote SEO, and make it easier for people to learn more about your product.

Modern Customer Operations: As teams do more in Discord and Slack, Sift gives you all the tools to make that transportation truly happen. We'll help you track

AI Insights and Analytics: All of this is powered by AI underneath - Classifications, Personas, Topics, Happiness and more powered are auto-detected from conversations. Sift uses LLMs to deeply understand your community in ways that weren't possible before. That's how we decide what things need action, with help from your team.

SiftGPT: Add a Q&A Bot in your community to easily answer questions that come up often in your Discord. These can be trained from your FAQs, Docs, or any other materials you have for the Bot.

How do I try it?