👋Introduction

AI-Powered Social and Community Care and Analytics

What's Sift?

Sift is an AI-powered social platform that analyzes customer experience and enables customer care across social networks and community platforms like Facebook, Instagram, Discord, X (Twitter), Slack, Telegram, BlueSky, and more. Organizations across industries have adopted these channels to engage with their customers directly and facilitate a variety of business needs – from consumer products to marketplaces to developer APIs to gaming, community-building, and much more.

However, managing customers and communities on these platforms is not easy. Due to high volumes of user-generated content shared on disparate platforms, it is difficult to keep up with users' questions and key discussions that your team needs to act on and understand.

That's where Sift comes in.

In real-time, Sift AI alerts you to relevant conversations across these channels, tells you where you need to take action, and tracks each of their status. This conversation data is organized and summarized with the power of Generative AI, LLMs, and other modern ML Models and techniques.

Try it today by scheduling a demo

Sift identifies action items across all of these places, centralizes them, and helps you respond from Slack, our dashboard, or wherever your team prefers to operate.

What does it include?

We've been working closely with large social teams and communities to build the perfect system for you to run your social and community programs. Every team wants to keep people happy, make them successful, and grow their usage over time. To make that happen, Sift gives you the following features and more:

• Take Action from a Single Pane of Glass. Track when people ask a question, DM your company, or need someone on your team to take action. No matter where it happens. Respond directly from our dashboard or from Slack, wherever your team prefers to act.

• AI Insights and Analytics: All of this is powered by AI underneath - Classifications, Personas, Topics, Happiness and more are auto-detected from conversations. Sift uses LLMs to deeply understand your community in ways that weren't possible before.

• SiftGPT: Have a conversation with Sift to dive deeper. Ask it questions like, "What are people saying about our recent launches?" or anything your customers / users have been saying. Move beyond word clouds and start to learn about anything.

Sift also automatically translates content in real time, helps you tag issues however you'd like, and more.

How do I try it?

Contact us and set up time for a demo with our team

Sift Demo meeting | Sift Team | Cal.comCal.com