Sift Inbox - Agent
The Sift Inbox gives you a single pane of glass to track and respond to all conversations:
On the lefthand side, you'll see all active cases by default. This can be filtered to other statuses, such as closed cases. When you hit next case, a new case will be assigned to you directly from the queue, based on the most recent item available.
Simply enter messages to send to users and they'll receive it on their source platform.
Key elements:
Tags: These are automatically added by AI during the course of a conversation.
Title / Summary: These are automatically updated as a conversation proceeds.
Moderation: The system will mark content as spam, sexual content, and other moderation fields automatically. You can decide to close out items that are inappropriate or spam as an agent.
Overtime, Sift will automatically start closing out these items for you, especially if we're highly confident these are spam or should not be handled by a user.
Assignee: Current assignee for a task - this can be changed if needed. Unassign the task to make it available to another agent.
Status: Track the state of a task.
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