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  • 📖Docs
  • 🌐App Sign-In
  • 📽️Book a Demo
  • 🏠Landing Page
  • Getting Started
    • 👋Introduction
    • 🚀Quickstart
    • The Sift Application
  • Overview
    • ✨Actions Co-Pilot
    • 📠Modern Customer Ops
    • Sift GPT
    • 📈AI Insights and Analytics
  • Agent Experience
    • Sift Inbox - Agent
    • Additional Features
  • Manage Experience
    • Sift Inbox - Manager
    • Manage View
    • Additional Features
  • Search and Sift GPT
    • Sift GPT
    • Search
    • Advanced Search
    • Saved Searches
  • AI-POWERED ANALYTICS
    • AI-Analytics Overview
    • People & Users
    • Content & Conversations
  • Configuring Sift
    • Tag Management
    • Queue Management
    • Role Management
  • Integrations
    • Facebook & Instagram
    • Discord
      • Setup a Discord Integration
      • Discord Permissions
      • Discord Support Setup
      • Discord Troubleshooting and Tips
    • Telegram
    • Slack
      • Setup a Slack Integration
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  1. Getting Started

The Sift Application

PreviousQuickstartNextActions Co-Pilot

Last updated 6 months ago

There's five core sections of the overall app:

  • Inbox (Available for Everyone): Respond to new tasks and actions coming from anywhere - this is the single pane of glass that you can use to respond to users across various social media providers and community platforms.

  • Manage (Admins + Managers Only): Track what everyone on the team is doing, handle reviews and escalations, make sure everything is running smoothly throughout the course of a day.

  • Search (Available for Everyone): Find previous items and tasks and created saved searches to use for further analysis, defining queues and more.

  • Dashboards (Admins + Managers Only): AI-Powered Analytics for Managers and Admins to know what's happening in their social ecosystem.

  • Sift GPT (Available For Everyone)

  • Settings

    • Certain parts of Settings, i.e. Role management and Queue Management are only available for managers and admins.

    • Everyone can manage their own account.

Core portions of the app