Dashboards & Analysis
Dashboards & Analysis
Dashboards & Analysis is where Sift turns the conversations, actions, and people flowing through your organization into something you can read, question, and act on. It brings together Analytics for understanding what customers are talking about and how your team is responding, and People for knowing who is behind those conversations.
At a glance
| AI Analytics: topics, themes, sentiment, relevancy, moderation | ✅ |
| Team metrics: workload, response times, SLA, CSAT, review quality | ✅ |
| Build your own reports with Custom Dashboards | ✅ |
| People: most valuable, at-risk, and rising users, plus Segments | ✅ |
What's in here
Analytics Overview
The central reporting workspace: AI Analytics, Actions & Support, Agents, and Custom.
AI Analytics
Topics, themes, sentiment, relevancy, and moderation extracted from every conversation.
People Overview
The command center for your community: trends, headline KPIs, and triage lists.
Segments
AI-built cohorts and personas that describe who is in your community.
Who uses this
Managers and analysts live here. They watch the trends, check team performance, and build reports for leadership. Trust-and-safety and community teams use Segments and Moderation to track risk and spam across the audience.