Sift Docs

Sift is agentic AI for social and community teams. AI agents read every DM, mention, review, and forum post across your connected platforms, decide what needs attention, draft replies in your brand's voice, and keep your team on top of it all. Your team focuses on the conversations that genuinely need a human touch - Sift handles the rest.

At a glance


20+ platform integrations: social, community, reviews, forms	✅
AI agents triage, draft, and route conversations automatically	✅
One inbox for every channel: no tab-switching	✅
Agentic automation: rules, triggers, saved responses	✅
Analytics and plain-language AI reports on your data	✅

The Sift home screen showing conversations flowing in from multiple connected platforms — Every conversation from every channel, in one place - with AI agents already triaging, drafting, and routing.

What's in here

Quickstart

Connect a source, triage the inbox, reply, and set up your first automation in minutes.

The Sift Application

A tour of every area of the app and what each one does.

Glossary

Definitions for the terms and concepts you'll encounter across Sift.

New to Sift?

Start with the Quickstart. It walks you through connecting your first platform and seeing Sift's AI agents at work, step by step.

Getting Started