Glossary
Sift Glossary
A
Action: A single unit of work in Sift. An action represents a conversation, post, message, review, or other piece of content that has been identified as worth your team's attention. Every action lives in exactly one queue and has a status (e.g. Open, Responded, Closed). See also: Queue, Thread, Status.
Actionability: Sift's AI assessment of how worth-your-team's-attention a piece of content is. Configured globally on Settings → AI → Overview ("What's Worth Acting On") and surfaced on every action. See also: Actionability Score, Relevancy.
Actionability Score: The AI-generated 0–10 score for actionability of an individual action. Used to drive auto-close decisions and to populate the Relevancy dashboard. See also: Actionability, Auto-Close.
Action Forms: Org-configurable wrap-up forms an agent fills out on send or close - required or optional fields scoped to a queue or platform. Configured in Settings → Action Forms. See also: Action.
Action Rules: The org-wide rules that govern how actions and conversations behave inside Sift - ticket limits, auto-close timers, thread locking, and CSAT triggers. Configured in Settings → Action Management. See also: Auto-Close, Thread Lock.
Active Workload: An agent metric: the number of actions currently open and assigned to an agent. See also: Closed Workload, Agent.
Advocate: A user currently expressing positive sentiment toward your brand. One of four sentiment buckets (Advocate / Neutral / Detractor / Unknown). See also: Sentiment Bucket, Becoming Advocate, Brand Advocate.
Agent: A teammate in your organization who handles actions and replies to customers. Distinct from a user (a customer). See also: Agent Identity, Sift User.
Agent Identity: A link between a platform username (e.g. a Discord handle) and a Sift teammate. Without identities, a teammate's messages on native apps appear as community content; with identities, they are correctly attributed as agent activity. Configured on the Identities tab of Settings → Users & Roles. See also: Manual Identity, Agent Role.
Agent Role: A platform role (Discord, Gainsight, or Higher Logic) whose members are automatically treated as Sift agents. New users with that role are synced automatically. See also: Agent Identity.
Agent Signature: Per-user signature appended to outbound replies. Configured on Settings → Preferences. Supports newline / spacing helpers and ~agent_name / ^agent_name placeholders.
Aggressive (auto-close): One of four auto-close strategies. Closes more aggressively with lower confidence requirements. See also: Auto-Close Strategy.
AI Analytics: The default tab in Analytics. Covers Taxonomy, Taxonomy Trends, Tag Insights, Relevancy, and Moderation. See also: Analytics, Taxonomy, Relevancy.
AI-Assisted Replies: A workspace-level capability that lets Sift learn from your team's past replies and suggest new ones in the same voice. Configured in AI Studio, on Settings → AI → Voice & Tone and Learned Patterns.
AI Response Context: The single context (knowledge base) Sift uses to ground AI-generated replies. Selected on Settings → AI → Business Context. See also: Context, Knowledge Base, SiftGPT.
AI Responses: The feature that drafts an AI-generated reply for an agent to review and send, drawing on the knowledge base and Voice & Tone. Managed on Settings → AI → Business Context. See also: AI Response Context, Context.
AI Spam Detection: An LLM-based moderation rule, tunable via spam indicators, safe indicators, keywords, and confidence threshold. Configured in Settings → Moderation Rules. See also: Stock Spam Detection, Pattern Moderation.
Analytics: Sift's central reporting workspace. Four top-level tabs: AI Analytics, Actions & Support, Agents, Custom.
API: Sift's REST API. Keys are managed on Settings → API & Developer.
App Store: Apple App Store integration. Captures iOS app reviews via App Store Connect.
Approved Reviews: Count of agent review requests that were approved. See also: Reviews, Pending Reviews, Rejected Reviews.
Assignee: The agent currently assigned to an action.
Assignment: The act of routing an action to a specific agent. Can be Manual or Smart (AssignmentMode).
Auto-Close: Automatic closure of inactive or low-relevance actions. Two surfaces: an org-wide strategy on Settings → AI → Overview, and a time-based "auto-close after N hours of inactivity" rule on Settings → Action Management. See also: Auto-Close Strategy, Thread Lock.
Auto-Close Strategy: One of four levels - Disabled, Conservative, Standard (default), Aggressive: controlling how aggressively Sift closes irrelevant or non-actionable content. DMs are never auto-closed.
Auto-Reply Bot: A flow-based AI agent that handles incoming messages on your behalf - for example acknowledging a complaint or routing a question. Configured in Settings → Auto-Reply Bots. See also: Workflow.
Average Sentiment: Mean sentiment score across a population of records or users in the selected period.
Average Wait Per Message: Average customer wait time between agent messages within a conversation. An SLA metric.
B
Badge (Value Badge) - A short label that describes a user's behavior or state. Examples: Brand advocate, Mega influencer, Power user, Viral post, New, Lapsing, Spam risk, High-signal, Verified. Surfaced throughout the Users tab. See also: Value Score, Lifecycle.
Becoming Advocate: A badge for users on a positive sentiment trajectory who are trending toward Brand Advocate.
Becoming Detractor: A badge for users on a negative sentiment trajectory who are trending toward Detractor.
Boolean Logic: Combining query clauses with AND (+), OR (|), NOT (!), and parentheses in Sift's query syntax. See also: Query Syntax.
Brand Advocate: A badge for users who are sustained, consistent advocates of your brand.
C
Casual: A lifecycle stage between New and Active: users with low but non-trivial activity. See also: Lifecycle.
Category (L0): The top level of the taxonomy hierarchy. Examples: Complaint, Support, Bug, Feedback, Praise, Scam, Spam, Competitor, Industry, Brand, News, Noise. See also: Domain, Topic, Taxonomy.
Channel: A specific destination within a platform - for example a Discord text channel, a Facebook page's wall, or a Discourse community. Several channels typically belong to a single source. See also: Source, Platform.
Churning: A trust-and-risk label for users who appear to be actively leaving the community. See also: Trust & Risk.
Classified Users: Total number of users currently placed into at least one segment by Sift.
Close Reason: A categorical reason an agent picked when closing a conversation (e.g. Resolved, Spam, Duplicate). Optionally triggers CSAT. Configured on Settings → Action Management → Feedback & CSAT.
Close Time: Total time from the start of an action to its closure. See also: Median Close Time, Total Handle Time.
Closed (status): A terminal state for actions. One of six action statuses. See also: Status.
Closed Workload: An agent metric: the number of actions an agent has closed in the selected period. See also: Active Workload.
Command Palette: The ⌘K / Ctrl+K overlay that exposes every keyboard shortcut and navigation target. See also: Keyboard Shortcuts.
Competitor: Either a taxonomy category for content mentioning competitors, or the list of competitor names entered on Settings → AI → Overview.
Complainer (Frequent Complainer) - A trust-and-risk label for users with a sustained pattern of complaints.
Confidence (taxonomy): The classification confidence (0–100) Sift attaches to a user-to-persona assignment. Higher means Sift is more certain. See also: Persona.
Confidence Threshold (moderation): The minimum confidence level the AI must reach before moderating a message. Configured on Settings → Moderation Rules → AI Spam Detection.
Conservative (auto-close): One of four auto-close strategies. Only closes actions when the AI has very high confidence the content is irrelevant. See also: Auto-Close Strategy.
Context (Knowledge Base) - A named bundle of data sources (URLs, documents) that grounds AI-generated replies. Managed on Settings → AI → Business Context. See also: AI Response Context.
CSAT (Customer Satisfaction) - Customer-rated 1–5 score collected via a two-step survey at conversation close. See also: Estimated CSAT, Average CSAT.
Custom Dashboard: A user-built analytics report assembled from chosen dimensions, metrics, and visualizations. Lives under Analytics → Custom.
Custom Field: A user-defined attribute attached to actions, users, or agents - for example a CRM ID or internal tier. Configured on Settings → Custom Fields. Field types: Text, Number, Date, Checkbox, URL, URL (prefix-url), Multi-Value, Agent, Email, Phone.
Custom Form: A Sift-hosted form for capturing structured input (feedback, intake, support submission). Responses become Sift records. Managed on Settings → Forms.
D
DAU (Daily Active Users) - Average count of unique users active per day in the selected period. See also: WAU, MAU.
Detractor: A user currently expressing negative sentiment toward your brand. One of four sentiment buckets. See also: Becoming Detractor, High-Value Detractor.
Discord: Chat-platform integration. Supports Agent Roles for identity attribution. See also: Integration.
Discourse: Community-platform integration. Captures topics and replies across all categories.
Disabled (auto-close): Auto-close strategy that disables auto-closing entirely; all actions require manual review. See also: Auto-Close Strategy.
Domain (L1): The middle level of the taxonomy hierarchy: a sub-grouping inside a Category. See also: Category, Topic, Taxonomy.
Dormant: A lifecycle stage for users who have been inactive for an extended period. See also: Lifecycle, Lapsing.
E
Efficient Close Rate: Percentage of conversations an agent closes within 8 hours. An SLA agent metric. See also: Fast Response Rate.
Engaged: A lifecycle stage above Active: highly active users with sustained participation. See also: Lifecycle, Power User.
Estimated CSAT: AI-predicted CSAT score generated before any feedback is collected. See also: CSAT.
F
Facebook: Meta integration covering pages, posts, comments, and messages. Shares an OAuth connection with Instagram.
Fast Response Rate: Percentage of responses an agent delivers within 30 minutes. An SLA agent metric. See also: Efficient Close Rate.
Fastest: Agent ranking: the agent with the shortest median response time in the period.
Feedback Type: Whether a CSAT response was explicit (a customer rating) or implicit (AI-inferred sentiment).
Filters (Analytics): Global controls at the top of every Analytics page: date range, source, channel, queue, tag, agent, assignee, status, and custom fields.
Force Rebuild: A taxonomy-generation flag that rebuilds from scratch instead of extending the existing taxonomy.
Forms: Sift-hosted custom forms. See also: Custom Form.
FULLY_RESOLVED / MOSTLY_RESOLVED / PARTIALLY_RESOLVED: Granular resolution sub-statuses an action can carry alongside its primary status. See also: Status.
G
Gainsight: Customer-success platform integration. Captures community topics: conversations, questions, ideas, articles, product updates. Supports Agent Roles.
Global Shortcuts: Keyboard shortcuts that work everywhere in the app. See also: Keyboard Shortcuts.
Going Quiet: Plain-language label for VIPs whose activity has dropped off recently. Surfaced on Users → Overview. See also: Lapsing VIPs.
Google Play: Android app reviews integration via the Google Play Developer API. See also: App Store.
H
Higher Logic: Community-platform integration. Captures discussions, comments, and reports. Supports Agent Roles.
Highest Volume: Agent ranking: the agent who handled the most actions in the period.
High-Signal: A user badge: this user's content is consistently AI-classified as high-quality signal.
High-Value Detractor: A triage bucket on Users → Overview: users who are both high value and currently expressing negative sentiment.
I
Impersonator: A trust-and-risk label for accounts flagged as posing as someone else. See also: Trust & Risk.
Inbox: The day-to-day workspace where agents review and respond to actions. Distinct from an Action's lifecycle reporting. See also: Action.
Industry: Either a taxonomy category for industry-related content, or the org's industry as set on Settings → AI → Overview.
Initial Response Time: Time from a customer's first message to the agent's first response. An SLA metric. See also: Median Response Time, P90 Response Time.
Instagram: Photo / video integration shared with Facebook. Channel types prefixed INSTAGRAM_* are treated as Instagram regardless of platform key.
Integration: A connected platform (e.g. Discord, Facebook, X / Twitter, App Store). Managed on Settings → Integrations.
Invalid (token): A connected account whose OAuth token has expired or been revoked. Surfaced on the Health tab of Settings → Integrations. See also: Token Health.
K
Keyboard Shortcuts: Listed by context (Global, Inbox, Table, Media Viewer, Chat) on Settings → Keyboard. See also: Command Palette.
Knowledge Base: Synonym for Context. See also: Context.
L
L0 / L1 / L2: The three depth levels of the topic taxonomy: L0 = Categories, L1 = Domains, L2 = Topics. See also: Taxonomy.
Lapsing: A lifecycle stage for users whose activity has measurably slowed. Precedes Dormant. See also: Lifecycle, Going Quiet.
Lapsing VIPs: A triage bucket on Users → Overview: previously-engaged high-value users whose activity is dropping off. See also: Going Quiet.
Last Updated: Timestamp shown on data-driven views indicating freshness of the underlying data.
Lifecycle: Where a user sits in the engagement journey. Seven stages: New, Casual, Active, Engaged, Power, Lapsing, Dormant.
LinkedIn: Professional-network integration. Captures company-page content.
M
Manual Identity: An individual platform username added by hand as an Agent Identity. See also: Agent Identity, Agent Role.
MAU (Monthly Active Users) - Unique users active in the last 30 days. See also: DAU, WAU.
MCP Connections: Model Context Protocol connections that let external AI clients (Claude, ChatGPT, Cursor, Windsurf, Codex) access Sift's analytics tools. Configured on Settings → MCP Connections.
Median Close Time: Median total time from action start to closure across the population.
Median Handle Time: Median total time an action takes from first message to closure. See also: Total Handle Time.
Median Response Time: Median time to first agent response. See also: Initial Response Time.
Mega Influencer: A value badge for users with extremely high reach. See also: Macro / Mid / Micro Influencer.
Member: A user role in the organization (vs. Admin). See also: Role.
Mentions (taxonomy) - Number of records assigned to a topic or category in the taxonomy view.
Message: A single message inside a conversation, comment, or DM thread. Many messages typically belong to one Action / Thread. See also: Action, Thread.
Moderation: Either the analytics dashboard for spam and rule-based detections, or the settings page that configures the rules. See also: Moderation Rule.
Moderation Rule: A rule (Stock Spam, AI Spam, or Pattern) that auto-detects and optionally auto-closes unwanted content.
My Notifications: Personal notification preferences (in-app, email, Slack DM), all on the single Notification Preferences page (Settings → Account & Help → Notification Preferences). There is no separate workspace-level notifications page.
N
Needs Support (agent): Agent ranking: the agent whose performance most needs attention.
Neutral: One of four sentiment buckets. See also: Sentiment Bucket.
New: A lifecycle stage for users who recently appeared in the community.
New High-Value: A triage bucket on Users → Overview: high-value users who appeared recently.
Noise: A taxonomy category for content the AI considers noise.
NormalizedRecord: Internal: a single ingested social-media record (post, comment, message) after normalization across platforms. Most users don't see this term - it surfaces in the schema and integration audits.
Notifications (workspace): Not a separate settings page - Slack and email routing are part of the single Notification Preferences page. See also: My Notifications.
O
Open: The default action status. See also: Status.
Operators (query): =, !=, >, <, >=, <=, ~ (contains), !~ (not contains), ^= (starts with), $= (ends with), .. (range). See also: Query Syntax.
Org Preferences: Workspace-wide defaults (timezone, URL shortening, dashboard theme, AI-assisted replies, API keys). On Settings → Org Preferences.
Organization: A Sift workspace or tenant. Has its own members, settings, and data.
P
P90 Response Time: The response time at the 90th percentile - i.e. 90% of responses are faster than this value.
Pattern Moderation: Rule-based moderation using regex or substring patterns. See also: Moderation Rule.
Pending Reviews: Agent review requests awaiting a decision. See also: Reviews.
People: The third tab in Users: a searchable, filterable directory of every user in the workspace.
Persona: A finer-grained behavioral grouping of users nested under a Segment. See also: Segment.
Persona Detail: The dedicated detail page for a persona, accessible from Users → Segments.
Platform: The native source of an integration (Discord, Facebook, X / Twitter, etc.). One platform may host many channels. See also: Source, Channel, Integration.
Power: A lifecycle stage above Engaged: the most active users in the community. See also: Lifecycle.
Power User: A value badge for users who exhibit power-user behavior across the lifecycle.
Preferences: Personal app preferences (language, text size, agent signature). On Settings → Preferences.
Prefix-URL: A custom-field type that stores only the suffix; a configured prefix is prepended at display time. See also: Custom Field.
Priority: Internal scheduling priority on the synthesis pipeline.
Q
QA (Quality Assurance) - Quality scoring of agent replies via Rubrics. Visible on Analytics → Agents → QA. See also: Rubric.
Query Syntax: The grammar used in Sift search bars and saved searches (fields, operators, boolean logic, relative dates). Reference in the customer docs at Query Syntax - there is no in-app settings page for it.
Queue: A grouping of actions that determines who can see and work on them. Every action lives in exactly one queue. Managed on Settings → Queues. See also: Role.
R
Record: Generic name for any ingested unit of content (post, comment, message, review). See also: NormalizedRecord, SynthesizedRecord.
Refresh Permissions: Utility on Settings → Preferences that re-fetches role and org membership without requiring a sign-out.
Rejected Reviews: Agent review requests that were rejected. See also: Reviews.
Relevance Context: Plain-English description of what your community talks about and what's worth monitoring. Set on Settings → AI → Overview as "About Your Business".
Relevancy: Sift's AI assessment of whether a piece of content is worth monitoring at all. Distinct from Actionability. Surfaced on Analytics → AI Analytics → Relevancy. See also: Relevancy Score, Actionability.
Relevancy Score: The 0–10 AI score that powers the Relevancy dashboard.
Resolution Quality: AI assessment of how well an action was resolved.
RESPONDED: An action status indicating an agent has replied but the action is not yet closed. See also: Status.
Reviews (agent) - Approval workflow for messages or status changes that require sign-off before sending. Surfaced in Analytics → Agents → Reviews.
Rising: Trend label for personas / users whose activity is increasing. See also: Stable, Declining.
Rising Activity: A user badge for users whose activity is on an upward trajectory.
Role: A bundle of permissions assigned to teammates. Determines what they see and which queues they can work in. Managed on Settings → Users & Roles. See also: Queue, Member.
Rubric: A weighted set of criteria the AI applies to closed conversations to produce a quality score. Configured on Settings → Rubrics.
Rubric Score: The score produced by applying a rubric.
S
Saved Response: A reusable reply template available in the inbox. Can be Shared (org-wide) or Personal (creator-only). Managed on Settings → Macros & Saved Responses.
Saved Search: A persisted query used in the inbox and as the trigger for Workflow Triggers.
Scam: A taxonomy category for scam-related content; also a moderation outcome.
Segment: A broad, top-level cohort in the user taxonomy. Each segment groups multiple Personas. Viewed on Users → Segments.
Segment-Type Mix: A breakdown of segment assignments by classifier (Role, Value, Risk, Support Pattern, Support, Other) on Users → Segments.
Sentiment: Emotional tone of a piece of content, expressed as a 1–10 score where higher is more positive. Drives the sentiment buckets. See also: Sentiment Bucket, Average Sentiment.
Sentiment Bucket: One of four labels: Advocate, Neutral, Detractor, Unknown. Used in trends and KPIs.
Sentiment Change: Delta in sentiment over time.
Sift AI Context: Former name for AI Studio, where admins teach Sift's AI about their brand, products, what's worth acting on, and when to auto-close - now split across the Overview (Brand Profile) and Triage pages under Settings → AI. See also: Auto-Close Strategy.
Sift User: A teammate in your organization (vs. a community user). See also: Agent.
SiftGPT: The conversational AI experience inside Sift, grounded in your selected Context. Available in-app and via MCP. See also: MCP, Context.
Single-select / Multi-select: Two modes for a Multi-Value custom field.
SLA (Service Level Agreement) - Time-based performance metrics: Initial Response Time, Average Wait Per Message, Close Time, Fast Response Rate, Efficient Close Rate. Surfaced in Analytics → Actions & Support → SLA.
Slack DMs: Personal Slack notifications configured on Settings → Notification Preferences.
Slack Integration: Workspace-level Slack connection used by workflows for channel notifications. Connected on Settings → Integrations.
Smart Assignment: Sift-managed action assignment based on workload and skills. See also: Manual Assignment.
Source: Human-readable name for a connected platform context (e.g. Twitter, Facebook, Instagram). Derived from platform plus optional channelType. See also: Platform, Channel.
Spam: A taxonomy category and a moderation outcome.
Spam Indicators: Free-text descriptions of patterns the AI Spam Detection rule should treat as spam. See also: AI Spam Detection.
Spam Risk: A user badge for accounts likely to be spammers.
Spam Tester: Live testing tool inside Settings → Moderation Rules → AI Spam Detection that classifies a sample message against current settings.
Stable: Trend label for personas / users whose activity is unchanged. See also: Rising, Declining.
Standard (auto-close): The default auto-close strategy. Closes low-relevance and low-actionability content with high AI confidence.
Status: The current state of an action. Possible values: OPEN, RESPONDED, PARTIALLY_RESOLVED, MOSTLY_RESOLVED, FULLY_RESOLVED, CLOSED.
Stock Spam Detection: Built-in spam classifier for common patterns. Toggleable on Settings → Moderation Rules. See also: AI Spam Detection.
Synthesis: The internal AI step that processes a NormalizedRecord into a SynthesizedRecord with title, sentiment, relevancy, actionability, tags, and other AI-derived fields.
SynthesizedRecord: Internal: a record after AI synthesis. Most users see its outputs (sentiment, relevancy, summary) on actions.
System Role: A built-in role (e.g. Super Admin, Manager) that cannot be deleted. Marked with a lock icon. See also: Role.
T
Tag: A label applied to records, actions, or users for categorization and filtering. Tags belong to Tag Groups. See also: Tag Group, AI-Applicable.
Tag Group: A group of related tags (e.g. Issue type) that keeps them together in pickers. Managed on Settings → Tag Groups.
Tag Insights: Analytics dashboard at Analytics → AI Analytics → Tag Insights: how tags are applied across content over time.
Taxonomy (content) - The AI-generated three-level topic hierarchy (Category → Domain → Topic) that powers Analytics. Viewable on Settings → Taxonomy and Analytics → AI Analytics → Taxonomy.
Taxonomy Trends: Volume and sentiment over time for taxonomy topics. On Analytics → AI Analytics → Taxonomy Trends.
Telegram: Messaging-platform integration.
Theme: A name for a taxonomy node. See also: Topic, Taxonomy.
Thread: The conversational unit underlying an action (the ActionableInsightsThread). Many messages typically belong to one thread.
Thread Lock: Period after a thread is closed before Sift locks it from further replies. Configured on Settings → Action Management → Close Settings.
TikTok: Short-video integration.
Token Health: Monitoring for OAuth-token validity across Facebook, Instagram, X / Twitter, and Google integrations. Tokens are checked every 4 hours. On the Health tab of Settings → Integrations.
Topic (L2): A leaf node in the taxonomy hierarchy. Each topic has a name, description, optional examples, and a record count. See also: Domain, Category, Taxonomy.
Total Handle Time: Total elapsed time from first message to conversation closure. See also: Median Handle Time.
Total Messages: Total messages in a conversation thread.
Trend: Whether a persona / user is Rising, Stable, or Declining based on recent activity. See also: Rising, Stable, Declining.
Triage Bucket: A focused list of users worth attention on Users → Overview: High-Value Detractors, Becoming Advocates, New High-Value, Lapsing VIPs, Viral Posts.
Trust & Risk: A row of risk chips on Users → Segments showing counts of users carrying risk labels: Impersonators, Spam / scam, Detractors, Frequent complainers, At-risk, Churning.
Twitter (X): Social-network integration. Internally referenced as TWITTER or x-twitter depending on context.
Two-Step CSAT: The two-prompt CSAT survey: first a rating, then an optional written follow-up. Customizable on Settings → Action Management → Feedback & CSAT.
U
Unassigned: An action with no assignee.
Unsaved Changes: Banner pattern (used on Tag Groups, AI Studio) that summarizes pending edits before save.
URL Shortening: Org preference that automatically shortens long URLs in outbound replies above a configurable length threshold.
User: A community member (customer / audience), distinct from a Sift User (teammate / agent).
User Research: A profile of how users behave in the organization.
User Taxonomy: The user-segmentation model that groups users into Segments and Personas based on behavioral signals.
V
Value (V) (custom-field abbrev.): Display abbreviation seen on persona cards next to the average value score.
Value Badge: See Badge.
Value Score: A 0–100 score Sift assigns to every user based on their reach, sentiment, lifecycle, and engagement. Drives the focus lists and is surfaced throughout Users.
Verified: A user badge indicating the platform has verified the user's identity.
Viral Post: A user badge / triage bucket for users whose post broke out and gained unusual reach in the last 30 days.
Volume: Generic term for record / message count over a period. Often a sortable column in tables.
W
WAU (Weekly Active Users) - Unique users active in the last 7 days. See also: DAU, MAU.
WhatsApp: Messaging-platform integration.
Workflow: A visual flow of triggers, conditions, and steps that automates how content moves through Sift - classifying, assigning, tagging, notifying, and replying. Managed on the Automations tab of Settings → Workflows (one of four tabs alongside AI Goals, Schedules, and Notifications).
Workflow Builder: The legacy visual canvas for assembling a workflow's steps, still reachable from an individual automation's editor.
Workflow Trigger: A scheduled or saved-search-driven trigger that fires a workflow automatically when criteria match. Managed on the Rules tab of Settings → Workflows.
X
X / Twitter: See Twitter (X).
Y
YouTube: Video-platform integration.
Numerical / symbolic
⌘K / Ctrl+K: Keyboard shortcut to open the Command Palette.
~ / ^: Special markers used in Agent Signature templates (e.g. ~agent_name).
0–10: Default scale for AI-generated scores (sentiment, relevancy, actionability).
0–100: Default scale for Value Score and persona / taxonomy Confidence.