The Sift Application
Sift is agentic AI for social and community teams. AI agents handle the high-volume, repetitive work - reading every incoming message, triaging, drafting, and routing - so your team can focus on the conversations that matter most. Here is how the app is organized and what each area does.
At a glance
| Agent: work the inbox conversation by conversation | ✅ |
| Manage: supervisor view, team metrics, review | ✅ |
| Analyze: Search, Analytics, and People | ✅ |
| Sift AI: drafting, understanding, conversational reports | ✅ |
| Automate: routing, saved responses, triggers | ✅ |
| Sources, Integrations, Configure, and Developer | ✅ |
Inbox / Agent
The single pane of glass for front-line work. The Agent inbox pulls every conversation from every connected source into one queue, so you never have to tab between platforms. Pick up the next conversation, read the full history, reply, and move on. See the Agent section, starting with The inbox.
Manage
The supervisor's view of the operation. Track what everyone on the team is doing, watch live team metrics and a real-time activity feed, and review agent work before it goes out. See Manage, including the manager inbox.
Analyze
Turn the conversations, actions, and people flowing through Sift into something you can read and question. Analyze brings together Search for finding any conversation in seconds, Analytics for understanding what customers are talking about, and People for knowing who is behind those conversations. See Analyze.
Sift AI
The layer of intelligence built into the platform. Sift AI helps your team understand incoming conversations, draft on-brand replies, and turn your data into reports and answers through a conversational interface. See Sift AI.
Automate
Take repetitive work off your team's plate. Route conversations, send saved responses, and trigger actions automatically the moment a conversation arrives or a status changes. See Automate.
Sources
The organizational view of where your data comes from, broken down by platform, by channel, and by how community members are distributed across roles. See Sources.
Integrations
Where you connect your platforms and choose what Sift tracks. Sift supports 20+ platforms: X, Instagram, Facebook, WhatsApp, Discord, Slack, Telegram, YouTube, App Store, Google Play, Threads, TikTok, LinkedIn, Discourse, Gainsight, and more. See Integrations.
Configure
The settings area for your organization: queues, statuses, roles, custom fields, taxonomy, moderation, and more. See Configure.
Developer
API keys, query syntax, MCP, and the metrics reference for building on top of Sift. See Developer.