Integrations
Integrations
Connect your social channels, community platforms, and review sites to Sift so every customer interaction lands in one inbox. Each integration page covers what gets pulled in, what you can send back, and how to connect your accounts.
At a glance
| Social: X/Twitter, Facebook, Instagram, WhatsApp, Threads, TikTok, LinkedIn | ✅ |
| Community: Discord, Slack, Discourse, Telegram, Higher Logic | ✅ |
| Reviews: App Store, Google Play, YouTube | ✅ |
| CX platforms: Gainsight | ✅ |
| Email: Outlook / Microsoft 365 replies | ✅ |
| Custom: webhooks and forms | ✅ |
| Multiple accounts per integration | ✅ |
What's in here
X / Twitter
Facebook and Instagram
Slack
Discord
Telegram
YouTube
App Store
Google Play
Gainsight
Discourse
TikTok
Threads
Higher Logic
Outlook
Custom Form
Who uses this
Admins connect and manage integrations. Once connected, conversations from each source flow automatically into the agent inbox - agents do not need to configure anything to start working conversations.