Integrations
Integrations
Connect your social channels, community platforms, and review sites to bring customer conversations into Sift. Connect Slack for notifications and the SiftGPT bot. Each integration page covers what gets pulled in, what you can send back, and how to connect your accounts.
At a glance
| Social: X/Twitter, Facebook, Instagram, WhatsApp, Threads, TikTok, LinkedIn | ✅ |
| Community: Discord, Discourse, Telegram, Higher Logic | ✅ |
| Slack: notifications and SiftGPT bot | ✅ action tracking optional |
| Reviews: App Store, Google Play, YouTube | ✅ |
| CX platforms: Gainsight | ✅ |
| Email: Outlook / Microsoft 365 replies | ✅ |
| Custom: API intake and forms | ✅ |
| Multiple accounts per integration | ✅ |
What's in here
X / Twitter
Facebook and Instagram
Slack
Receive notifications and talk to the SiftGPT bot.
Discord
Telegram
YouTube
App Store
Google Play
Gainsight
Discourse
TikTok
Threads
Higher Logic
Outlook
Custom API
Custom Form
Who uses this
Admins connect and manage integrations. Conversations from configured sources flow into the agent inbox. Slack notifications and the bot do not require channel action tracking.