Slack
Receive Sift notifications and talk to the SiftGPT bot in Slack.
Use Slack to receive Sift notifications and talk to the SiftGPT bot. Keep your team informed in Slack while customer conversations stay in Sift.
At a glance
| Channel notifications from workflows and AI goals | ✅ with Full access |
| Personal notification DMs from the Sift bot | ✅ with Full access |
| SiftGPT through a bot mention or DM | ✅ with Chat only or Full access |
| Follow-up questions in the bot's thread | ✅ |
| Multiple workspaces | ✅ |
| Track Slack messages as Sift actions | Optional, configured separately |
Set it up
Open Settings → Integrations → Slack and choose Add workspace.
- Full access: use this for notifications and the SiftGPT bot. You can leave channel action tracking unconfigured.
- Chat only: use this for the SiftGPT bot alone. This connection does not enable Slack notifications.
See Set up a Slack integration for the full steps.
Receive notifications
Channel alerts: choose a Slack destination in each workflow's notification step. Workflow and AI-goal alerts can reach your team in Slack. See Workflows.
Personal DMs: open Settings → Account & Help → Notification Preferences. Enable Slack for the events you want. Check your Slack email and send a test DM to confirm delivery. See Account & Help.
Notification destinations are separate from tracked channels. You do not need to turn Slack messages into Sift actions to receive notifications.
Talk to the SiftGPT bot
Mention the Sift bot in a channel it can access, or send it a DM. Ask about your Sift data, for example:
- What are customers talking about most right now?
- How is customer sentiment trending this week?
Continue with follow-up questions in the same thread. The bot uses your organization's Sift data; it does not need Slack channel action tracking.
Optional: track Slack messages as actions
Skip this section if you only want notifications and the bot.
With Full access, Channel actions lets you choose channels whose messages Sift tracks as actions. Configure this only if your team wants to manage Slack conversations in the Sift inbox. These controls do not choose notification destinations.
Who uses this
Admins connect the workspace and configure channel alerts. Each teammate chooses their personal notification preferences. Teams use the bot for questions about Sift data.