Set up a Slack integration
Connect Slack for notifications and the SiftGPT bot. Channel action tracking is optional.
Connect your Slack workspace, choose where notifications go, and start talking to the SiftGPT bot. Channel action tracking is an optional extra.
At a glance
| Workspace connection | Settings → Integrations → Slack |
| Notifications and bot | Full access |
| Bot alone | Chat only |
| Channel alert destination | Each workflow's notification step |
| Personal Slack DMs | Notification Preferences |
| Channel action tracking | Optional, skip for notifications and bot use |
What you're looking at
The Slack settings page manages workspace connections. Notification destinations and channel action tracking use separate controls.
1. Connect the workspace
- Open Settings → Integrations → Slack.
- Choose Add workspace, then Full access for notifications and the bot. Choose Chat only if you only want the bot.
- Complete Slack's authorization flow for the correct workspace. If Slack requires approval, ask your workspace administrator.
- Return to Sift and open the connected workspace.
If you already use Chat only, choose Enable notifications & actions to authorize Full access. Channel action tracking still needs separate configuration.
2. Configure notifications
Channel alerts: open the workflow that should notify your team. Choose its Slack destination in the notification step.
Personal DMs: open Settings → Account & Help → Notification Preferences. Enable Slack for the events you want. Check the Slack email if it differs from your Sift email. Send a test DM to confirm delivery.
Keep channel action tracking unconfigured if you only want notifications and the bot.
3. Try the bot
In Slack, mention the Sift bot in a channel it can access, or send it a DM. Ask: "What are customers talking about most right now?" Continue with a follow-up question in the same thread.
Optional: channel action tracking
Skip this step unless your team wants Slack conversations in the Sift inbox.
With Full access, use Channel actions to select channels for tracking. This controls which Slack messages Sift ingests as actions. It does not control channel alerts or personal notification DMs.
Tips
- Chat only does not enable notifications. Use Full access for notification delivery.
- Choose notification destinations in workflows, not in Channel actions.
- A personal Slack account connection for optional message tracking is not part of the notifications and bot setup.
- If delivery fails, check the workspace connection and permissions in Slack settings. Use a test DM to check personal delivery.