Configure
Configure
Configure is the admin layer of Sift: organization settings, user and role management, queues, tags, workflows, and all the controls that shape how conversations are routed and handled.
At a glance
| Manage org identity and members | ✅ |
| Role-based access control | ✅ |
| Queue setup and routing | ✅ |
| Tag management | ✅ |
| Custom statuses and fields | ✅ |
| Saved responses and automation | ✅ |
| Moderation and blocked users | ✅ |
| CSAT and feedback | ✅ |
What's in here
Find a setting
Use the same groups as Settings in the app:
| If you need to manage... | Open |
|---|---|
| Users, roles, integrations, audit history, org preferences, or API access | Organization |
| Business context, voice and reply rules, knowledge, triage, or MCP | AI |
| Queues, workflows, macros, statuses, action management, or CSAT | Automation |
| Tags, channels, custom fields, rubrics, moderation, forms, or blocked users | Content Management |
| Your account, notifications, preferences, or Help & Docs | Account & Help |
Who uses this
Admins. Agents and managers read and act on conversations - admins configure the rules, routing, and access controls that govern how everything works.