Discord Support Setup

Support Channel Setup

To set up a Support Channel, open the Support Channel Setup section in the Sift Discord Integrations Page. There's two core things you can do here.

• Create a Panel: This creates a Discord Panel with a simple button for users to generate a ticket. We recommend you lock the channel to only have messages from your team so users only see this message. Panels can use Discord markdown directly, so you can format the message fully.
• Role Mentions: You can also specify a role that you want to be mentioned for any ticket thread created within this channel.

Once the panel is set up, it appears in the channel as a message with a Create Ticket button. Any member who clicks it starts a private thread with Sift, which becomes a support ticket in your queue.