Keyboard Shortcuts

NAVIGATION

Action	Shortcut
Previous case	J
Next case	K
Previous case	Shift+J
Next case	Shift+K
Open command palette (actions, navigation)	Ctrl+K
Open search (conversations, users)	Ctrl+/
Close modal or dialog	Esc

ACTIONS

Action	Shortcut
Assign to user	A
Change status	S
Edit queue	Q
Add or edit tags	T
Focus message input	R
Get next case from queue (auto-assign)	N
Open saved responses	V
Leave a comment	C
Set due date	Shift+D
Snooze action	Shift+S