# Keyboard Shortcuts

**NAVIGATION**

<table data-full-width="false"><thead><tr><th width="329">Action</th><th width="121">Shortcut</th></tr></thead><tbody><tr><td>Previous case</td><td>J</td></tr><tr><td>Next case</td><td>K</td></tr><tr><td>Previous case</td><td>Shift+J</td></tr><tr><td>Next case</td><td>Shift+K</td></tr><tr><td><p>Open command palette</p><p>(actions, navigation)</p></td><td>Ctrl+K</td></tr><tr><td>Open search (conversations, users)</td><td>Ctrl+/</td></tr><tr><td>Close modal or dialog</td><td>Esc</td></tr></tbody></table>

**ACTIONS**

<table data-full-width="false"><thead><tr><th width="329">Action</th><th width="121">Shortcut</th></tr></thead><tbody><tr><td>Assign to user</td><td>A</td></tr><tr><td>Change status</td><td>S</td></tr><tr><td>Edit queue</td><td>Q</td></tr><tr><td>Add or edit tags</td><td>T</td></tr><tr><td>Focus message input</td><td>R</td></tr><tr><td>Get next case from queue (auto-assign)</td><td>N</td></tr><tr><td>Open saved responses</td><td>V</td></tr><tr><td>Leave a comment</td><td>C</td></tr><tr><td>Set due date</td><td>Shift+D</td></tr><tr><td>Snooze action</td><td>Shift+S</td></tr></tbody></table>