Tickets

Always close the loop with customer issue tracking

Overview

Issue tracking. A tale as old as time. At Sift, we see every customer interaction as a unique experience to be learned from. In many cases, you don't really have to do anything as a team in response - the customer asks a question or provides feedback, it gets logged and that's it. But sometimes, you may need to engage the broader team and assign it to someone else or come back to an issue once you've found an answer. This is where tickets come in.

We want you to be able to quickly file issues for triage/follow up and not have to juggle tools to do it. That's why we've provided integrations for various messaging apps that can be configured so both you and your customers can get quick, transparent help when needed.