Ticket Views
Last updated
Last updated
There are a few ways you can stay on top of the tickets in your team's queue.
The All Tickets view is key for getting a handle on all the tickets that are coming through your team's queue. Here are a few key points to help you get the most out of this view. The numbers below correspond to the annotated picture you up above.
Each task is given a unique task ID to help you reference it in the future. The task URL has this key in it as well so it's a helpful way to make sure you're all talking about the same issue.
The entire table can be filtered by Assignee and Tags by clicking here. Useful to help you find a particular issue or making sure a particular person doesn't have too much on their plate.
This + symbol can be used to assign individuals to a particular task. It's an easy way to go through and triage issues.
The "Columns" of the view can be updated by clicking the right sidebar.
More filter options are available in the right sidebar - you can filter by any column.
The tickets you care about all in one place. This view is super useful to make sure you've responded to every support ticket in your queue or have passed it on as necessary to the right person.
