# Actions

The action tab allows you to see and manage tickets across the platform.

<figure><img src="https://3986532446-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FH13XXo6kdhRKot3wY8qd%2Fuploads%2F6gZCvQp2xeudTho59YKu%2Fimage.png?alt=media&#x26;token=88ee1dfa-1c7b-409c-abf9-f319c9a90a48" alt=""><figcaption></figcaption></figure>

At the top you'll see a set of filters, such as time-frame, ticket status, ticket source, and queue.&#x20;

Selecting a ticket will show details on the ticket, with the same functionality you'll see in the [Agent Inbox](https://docs.getsift.ai/agent-experience/sift-inbox-agent).&#x20;

When selecting a ticket, or multiple tickets, you'll see options to allow bulk management of tickets.

<figure><img src="https://3986532446-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FH13XXo6kdhRKot3wY8qd%2Fuploads%2F1pmhR0wmZLHZZy9YfK3O%2Fimage.png?alt=media&#x26;token=974cab40-0784-47f1-af3f-5944ea021fe9" alt=""><figcaption></figcaption></figure>

You can assign tickets to a particular queue, close them, or mark them as cancelled.