# Monitor

On the monitor tab you'll be able to quickly see across your social care teams to understand how agents are performing on a team and individual level.

Across the top you'll see key metrics like SLA performance, First Response time, and general case loads.

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Looking across queues, you can quickly see what the day's case load looks like. Clicking on either a queue or individual agent, will show you assigned cases to allow you to dig into the details of what your team is working on.